Comments on: WP-EZ Migration FAQs

By: Paul Steinbrueck

Paul Steinbrueck — Fri, 19 Aug 2016 14:28:22 +0000

In reply to Pastor Dan Schroeder. Hi Pastor Dan, sorry for the inconvenience. To install WP-EZ and migrate your site, the migration tool has to access your hosting account. The password we have in our records for your hosting account didn't work. You probably changed it since your account was created or we updated our records, which is fine - it happens all the time. So the migration tool sent an email to our support team. They will reset the password, update our records and then send you an email to let you know the issue has been resolved.

By: Pastor Dan Schroeder

Pastor Dan Schroeder — Fri, 19 Aug 2016 06:40:53 +0000

I think I followed your directions from the video regarding the migration, but I got this message when I tried to do it:

“There is an issue with your account password and may already be outdated, preventing your site from being migrated. A message has been sent to our support team. When we have resolved the issue, we will send you an email and will then be able to proceed with the migration.”

Can you please advise? Thanks!

By: Paul Steinbrueck

Paul Steinbrueck — Tue, 09 Aug 2016 13:31:51 +0000

In reply to ajp1228. Sorry for the delay in responding. This was a bug and it's now been corrected.

By: Jean Peavler

Jean Peavler — Tue, 26 Jul 2016 01:04:19 +0000

In reply to Richard Sipes. Have you removed the Themify Builder"? I can no longer see them or find them when I'm editing my pages. Also, I don't see the original reply that you had posted to this comment. I had been thinking of looking up help for WordPress and trying to find how to use these when I get time.

By: ajp1228

ajp1228 — Thu, 07 Jul 2016 04:30:51 +0000

I thought there was a comment somewhere about changing your administrator login information, but I can't find it anywhere so I'll post my question again here. You had said to click the "admin" link in the upper right corner. However, when I click that link I get an error message: "You are not allowed to access this part of the site. Contact OurChurch.Com if you need Advance Support." Perhaps this doesn't work until the new WPEZ site goes live? Or is there a glitch? Thank you.

By: PaulSteinbrueck

PaulSteinbrueck — Mon, 20 Jun 2016 21:24:44 +0000

In reply to John. Hi John, I'm sorry that the migration from NE1 to WP-EZ has been difficult for you and your new site is not what you had hoped. I assure you that we are as committed as ever to our mission of helping Christians live out their mission online. I'm going to create a help desk ticket from this comment so that our support team can respond and help you with the specific challenges facing you and your website.

By: John

John — Sun, 19 Jun 2016 14:16:29 +0000

Sorry but I'm really upset… I've had my OCC site since 2002 and spent years building a beautiful and perfectly customized site. I had over 2000 views a month for years. Hundreds if not thousands came to know Jesus as Savior and Lord through my site. Now with the WorpPress site software and the conversion, its all but a mess with broken page links, 404's, inaccessible or non existent features, deleted multi-media, themes that just don't work with my code and my freesites.ourchurch.com/h/hharvest_time site is basically useless. I've lost all my regular visitors and my online ministry is all but dead. I just don't think any OCC member including myself appreciates what you've done to OCC. I've tried to see if I can save my site, but to no avail. It will be impossible to rebuild. Even if it could be saved it would take over 1000 hours and tremendous aggravation. As a Christian organization who was suppose to support and encourage churches and individuals in their ministries, you have single-handedly destroyed decades of effort in evangelism. I am sorely disappointed with OCC and will probably have to close down the site and ask for my money back from my last billing. You basically sold out to a non-christian software program that only caterers to worldly commercialism. Thanks Paul!

By: PaulSteinbrueck

PaulSteinbrueck — Thu, 16 Jun 2016 14:43:25 +0000

In reply to BAS. Yes, our support team will have to reset WP-EZ for you. If you're sure this is what you want to do, please let our support team know at https://www.ourchurch.com/support/ or email: support (at) ourchurch (dot) com and include the URL of your site in the message.

By: BAS

BAS — Thu, 16 Jun 2016 13:49:02 +0000

I started a draft but then made lots of changes to existing website. Can I get rid of the draft and start over?

By: PaulSteinbrueck

PaulSteinbrueck — Wed, 15 Jun 2016 12:16:08 +0000

In reply to Charlotte. Hi Charlotte, the steps are shown in the video that's in the blog post. If you have any specific questions about any of the steps, please let us know.